Privacy Policy

Effective Date: August 2026

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website.

1. Who We Are

Robust Consulting Engineers (Pty) Ltd.

Website URL: https://robustengineers.co.za

2. Information We Collect

We only collect personal information that you voluntarily provide to us, including when you:

• Complete our contact forms
• Contact us via email
• Contact us through the WhatsApp chat function
• Communicate with us regarding our engineering services

The information collected may include:

• Your name
• Company name
• Email address
• Telephone number
• Any information you include in your message

We may also automatically collect limited technical information such as your IP address, browser type, operating system and pages visited for website security and performance purposes.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries
• Provide information about our services
• Communicate with you regarding projects or requested information
• Improve our website and services
• Meet our legal and regulatory obligations

We do not sell or rent your personal information to third parties.

4. WhatsApp Communications

Our website includes a WhatsApp chat function powered by Chaty.

If you choose to contact us via WhatsApp, your communications will also be subject to WhatsApp’s own Privacy Policy and Terms of Service. We encourage you to review those policies before using the service.

5. Cookies

Our website may use cookies or similar technologies to improve your browsing experience and help us understand how visitors use the website.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

6. Sharing of Personal Information

We may share your personal information only where necessary:

• With trusted service providers who assist in operating our website or business
• Where required by law
• To protect our legal rights

Any third parties acting on our behalf are required to protect your personal information appropriately.

7. Data Security

We take reasonable technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes or enforce our agreements.

9. Your Rights

Subject to applicable law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Object to certain processing of your information
• Withdraw consent where processing is based on consent

Requests may be submitted using the contact details below.

10. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:

Robust Consulting Engineers (Pty) Ltd

Head Office: 
University House
Eton Office Park, Harrison Avenue
Bryanston, 2021
South Africa

Contact Details:
Email: info@robustengineers.co.za 
Tel: 086 117 7726